Shipping
Do you offer free shipping?
We offer fast and free shipping for orders over $50 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside of the United States are subject to taxes and duties that are paid for by the customer.
Do you ship internationally?
Yes, we ship to most of the world! International shipping costs will be automatically calculated at checkout.Do you ship orders to the UK & EU? If so, how will orders be shipped?
How long does it take to ship during the holidays?
The holidays are our busiest time of the year, and it can take 3-5 business days to fulfill and prepare your order. We encourage our customers to place their orders early for delivery before the holidays so there is ample time to prepare your order for shipment.
Once your order ships, you’ll receive your tracking information via email. Shipping can be between 3 to 7 business days. Please note that once in transit, some shipping carriers may face their own delays that we cannot control once your order is shipped.
Returns & Warranty
What is the return policy?
We have a 30-day return policy. If you’re looking to send yours back, simply head over to our Returns portal, fill out your email and order number, and we'll hook you up with a prepaid return label. All returns must include original retail packaging, user manual, and tags attached.
Once we’ve received your return, we’ll process your refund within 10 business days. If you send your Toddler To Go kit back without the original tags, we can’t accept your return for safety reasons. If you have additional questions, please email us at support@toddlertogo.com